BC Partner Support.
You have questions. We have answers.

8 Business Hour Promise

So, you are in the final stretch before closing that next big BC deal. The business owner is psyched, you're psyched, but the technical person has 10 hard-core technical questions before the deal is approved. You can spend the next 5 days trying to get the answers by scouring the knowledgebase, support forums or wiki, or, you could become a SimpleFlame Partner and get your answers within 8 business hours and win the gig in record time. We promise to respond to your support ticket within 8 business hours, even if that means "hey, this is a doozy, we're still working on it". Our business hours are 8am - 5pm CST (GMT -6) Monday - Friday.

Deep Business Catalyst Knowledge

The same team that handles our all of our design integration and API programming is responsible for responding to your support requests.  We've experienced about every possible "gotcha" and we're happy to share that knowledge.  Here are some common questions we receive and can answer.

• How do I ... in BC?
• Can Business Catalyst do....?
• I have a client that wants ... Is this possible?
• Can the announcements module do ...?
• What is a web app and how do I use it on my client projects?
• I've searched the wiki and can't find ... Where is it?

SupportCast (yeah, we'll even record it)

Let's face it, if we spend 30 minutes on the phone talking about how to do something on BC, it would require you to take a large amount of notes and remember everything we discussed.  Instead, we will record the answer for you and save it to your Partner Support account for future reference.

Here is a supportcast example where a client received 5 workflow notifications per webform submission and how we identified and solved the issue for him.

How about some extras

In addition to world-class partner support, here are some extras, just for becoming a partner:

• Priority phone consultation
• Discounted phone consulting fees
• Priority work request quoting
• Screencast storage for future reference

What's not included?

Although our team can assist with the following, it is not included in your monthly support:

• HTML programming or assistance
• API programming or assistance
• Troubleshooting / Debugging your code
• Phone Support (however, this is available at our normal consulting rates and MUST be scheduled)
• JavaScript programming or assistance
• Scheduled training sessions
• Website Reviews